In Japan, all domestic handling and shipment are managed by Japan Post.

Once your package arrives in the destination country, it is seamlessly handed over to your local national postal service or a designated partner carrier who will manage the final delivery to your address.

Yes. Your tracking number will be emailed to you shortly after dispatch. This applies to all shipments, including specialized items like skis and snowboards. You can use the number to track your package directly on the Japan Post website.

Customs duties and import taxes may apply based on the total value and your country's regulations. For shipments from Japan, duties are typically charged on items valued over ¥200,000 JPY. If assessed, the final carrier will contact you for payment before delivery.

Payment is usually handled via cash upon delivery or through an advance online payment link sent via SMS.

Yes, all shipments are automatically insured. The coverage limits depend on the type of luggage:

• Standard Package (Souvenir&Gifts): Insured up to ¥20,000 JPY.

• Skis or Snowboard (Single Item): Insured up to ¥100,000 JPY.

• Skis or Snowboard (All-in-One Bag): Insured up to ¥300,000 JPY.